Prepare their arrival
Share access to LYA Concierge as soon as the booking is confirmed. Transfer, opening hours, spa, restaurant, experiences… the stay starts before arrival.
LYA Concierge • Hotels • Riads • Resorts • Guest houses
Your property's digital concierge.Before. During. After the stay.
Talk to your guests around the clock, in their language, put your services forward and open new revenue opportunities — without adding to your team's workload.
- 24/7
- Multilingual
- Quick setup
- iOS & Android
One point of contactFor your hotel, your services and the city.
A continuous experienceFrom booking until after departure.
More availabilityYour information, reachable at any time.
More guest comfortLess waiting, less friction.
More upsellsYour services seen at the right moment.
More concierge valueTechnology that strengthens the human touch.
A smoother guest experience
Everything your guest needs, in their pocket.
LYA Concierge brings your property's useful information and services together in an elegant, simple experience, available around the clock.
Available 24/7
Opening hours, Wi‑Fi, spa, restaurant, activities, transfers, practical information… your guests find the right answer quickly, even when reception is busy.
Multilingual
Your property speaks more easily to an international clientele. Information becomes easier to reach and conversations simpler.
Fewer repeated questions
Your team spends more time on high-value requests and on the human relationship, and less on giving the same answers every day.
Your identity
Logo, photos, colours, services, recommendations and content: your space is built around your property's own world.
Before • During • After
The guest relationship starts at booking.
LYA Concierge stays with your guest throughout their journey, instead of waiting for them to reach the front desk.
Accompany their stay
Guests find your services, information, offers and recommendations at any time, without searching or waiting.
Extend the relationship
Your property stays on the guest's phone. You create the conditions for a lasting relationship and a future return.
Stores & demo
Download the app and try the demo.
Two simple ways to understand the LYA Concierge experience right away: the link to the stores and the demo hotel.
Get the app
Download LYA Concierge
Invite your prospects to discover the app and its world straight from the stores.
Open the stores linkDirect link: lyaconcierge.com/apps
Demo property
Open the app and choose Eden Garden
An immediate way to show future partners a concrete example and let them try the LYA Concierge experience.
No QR, no code
Inside / Outside
Your property… and everything around it.
INSIDE showcases your world: spa, restaurants, activities, concierge, offers, practical information and experiences.
OUTSIDE guides your guest through the city with a selection of useful addresses and recommendations during their stay.
“Your hotel and its city, together in one experience.”
Turn your services into opportunities
Notifications put your activities in the right place, at the right time.
A guest cannot book an experience they do not know about. LYA Concierge lets you put your services forward during the stay itself.
- Spa & treatments
- Restaurants
- Room service
- Rooftop
- Brunch
- Transfers
- Excursions
- Private activities
- Events
Goal: improve the guest experience while raising the upsell potential of every stay.
A tool for your team, not a replacement
Technology handles the information. Your team keeps the relationship.
LYA Concierge strengthens your concierge service by making information and services available instantly. Your team stays free for the requests that need attention, advice and a personal touch.
Without LYA Concierge
- Repeated questions at reception
- Services that are sometimes hard to see
- Communication limited in time
- Scattered information
With LYA Concierge
- Information available 24/7
- Services and offers better showcased
- Communication before, during and after
- One centralised, multilingual experience
Quick setup
We set up your property. You start talking to your guests.
- We bring in your identity
Logo, colours, photos and brand world.
- We organise your services
Information, dining, spa, activities, offers and recommendations.
- You share the access
From booking and throughout the stay, through your QR code and your guest communications.
- You open up your opportunities
Notifications, offers and featured services to grow your upsells.
LYA Concierge
Improve the guest experience.Grow the value of every stay.
Find out how quickly LYA Concierge can fit into your property and strengthen your concierge service.
Your hotel and its city